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Postal & Parcel

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Facing ongoing disruption, PCG help Postal & Parcel firms navigate revenue, cost, productivity, and regulatory challenges to ensure a sustainable service.

With more than 20 years’ experience supporting Postal & Parcel firms across the globe, PCG are who CEOs turn to for help with their biggest challenges. 

With industry-leading solutions, we help Postal firms understand the profitability of the products and customers, design efficient networks, create effective pricing architectures, and drive profit improvement initiatives.

Postal firms have used our help to design effective incentive programmes, improve the effectiveness of their national networks, and protect against cherry-picking and margin erosion.

Client results

Future fit

Transformation

With the volume of Letters declining year-on-year, a Postal operator needed to rapidly pivot their networks to handle the increasing Parcel volumes driven by eCommerce growth. PCG provided a clear future state network design and set about implementing integrated changes across more than 70 sites, touching transport, processing, and delivery functions.

Critical regulatory submissions

Modelling

As regulated entities, many Postal firms rely on detailed dialogue with their regulators to support the strategy. PCG helped a national Postal firm develop a comprehensive pricing model, which was used in critical regulatory discussions.

Frontline incentive design

Safety and productivity

For a national postal operator, ensuring frontline staff continued to improve safety and productivity was a critical enabler to a sustainable business. We helped design and pilot an incentive programme for frontline staff with clear rewards so that everyone shared in improvements. The programme helped deliver an outperformance against budget.

How can we help

  • Business unit and corporate strategy
  • Operations improvement
  • Pricing strategy
  • Product line profitability
  • Salesforce effectiveness