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Retail & eCommerce

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PCG is positioned to assist a broad range of retail industry sectors, from e-commerce sites to specialty retailers and large multinational department stores.

Retailers are experiencing increasing uncertainty in a market of rapidly changing digital technology, inflated commodity prices, changes in consumer demand and squeezed profit margins.

Working alongside clients, our focus is to increase efficiency by developing new organisational capabilities and implementing commercial and technological solutions.

Client results

Negotiating value

SVA

A national stationery retailer had over 70k products in range, but Merchandising had minimal procurement capabilities. PCG reviewed key vendors (accounting for over $400m in spend) and identified improvement opportunities. We developed targeted playbooks to drive value, and led negotiation sessions with key strategic vendors, delivering a net 4% reduction in overall cost.

How can we help

  • Channel strategy
  • Customer loyalty and segmentation
  • Range optimisation
  • Pricing and promotions
  • Supply chain optimisation
  • Store format design